Question 1 – I played in the Challenge Season and paid the annual BNT fees, but it is still asking me to pay BNT fees again.
Answer – You need to click on your name with FIBA ID when you register again so that the system recognises you as a returning member and does not charge you BNT fees again.
Question 2 – The GameDay system does not proceed with the payment OR the payment is still processing and does not move forward OR how do I know I have been registered for the season?
Answer – Please check your emails (all folders including spam) if you have received a confirmation email for the next season.
Please check your bank statements to see if the amount has been deducted.
If not, then you are not registered and need to register and make the payment.
Follow the steps mentioned below:
- Preferably use a laptop/desktop and NOT a mobile phone
- Preferably use Google Chrome as the browser to register on GameDay
- Open the Incognito Window in Google Chrome
- Proceed to the registration link which can be found at https://darwin.basketball
- Login and select your name
- When you are on the payment page and have your credit/debit card details already filled out, please delete it and enter it again.
- Card details saved on the browser works, but if it is saved on the GameDay system (card details pre-filled), it does not proceed with the payment.
Question 3 – The sports voucher will be available on 1st July, how do I register to avail the early-bird offer?
Answer – Please select yes to the question “Are you using a sports voucher?” and enter a dummy number for Sports Voucher number “000” or “123”
$100 will be taken off from the Early Bird DBA junior fees of $130.
When you receive your voucher after 1st July, please email the voucher document to vouchers@darwinbasketball.com.au
Question 4 – GameDay shows me a duplicate member error message. What should I do?
Answer – You might be using a different email address or might have clicked on a new member while registering.
GameDay system prevents duplicate records from being created.
If you are not sure which email address is on the profile or you do not have access to your old email address please call the office at 08 8945 4666 or email competitions@darwinbasketball.com.au
